Online consultations follow India's Telemedicine Practice Guidelines.
They are suitable for most non-emergency mental health concerns and follow-ups for patients in India.
Key concepts
- Consultations are for patients physically present in India
- Some medicine categories cannot be prescribed online
- Emergencies need in-person care
Symptoms and signs
- Wanting a private consultation from home
- No psychiatrist nearby
- Need for regular follow-up without travel
Causes
- Distance and travel costs
- Work or study schedules
- Privacy concerns
Risk factors
- Poor connection — keep a phone backup
- Missing physical examination needs
- Crisis situations unsuitable for video care
Evidence-based management
- Book a slot online and complete payment
- Join the video call from a quiet room; keep ID and old reports ready
- Receive the e-prescription and advice after the call
- Book follow-ups as advised
When to seek professional help
- You can book an online consultation for a confidential assessment
- Need for tests or examination — local doctor or in-person visit
- Thoughts of suicide or self-harm — call Tele-MANAS 14416 or 112 now
Frequently asked questions
Can family members join?
Yes, with the patient's consent.
Is an online prescription valid at pharmacies?
Yes, prescriptions issued under the Telemedicine Practice Guidelines are valid, except for restricted categories.
Medical references
Guidelines and official sources used for this article.
- Telemedicine Practice Guidelines. Ministry of Health and Family Welfare, Government of India, 2020.
- The Mental Healthcare Act, 2017. Government of India.
- Author
- Dr. Kuldeep Budania, MBBS, MD Psychiatry
- Medical reviewer
- Dr. Kuldeep Budania, MD Psychiatry
- Last reviewed
This article is for general information and is not a substitute for personal medical advice.
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